Contact information
1. Order Status Tracking
To check the real-time status of your order, please visit our official tracking partner platform:
Simply enter your tracking number to view the latest shipping updates, including transit progress and delivery status.
2. Direct Contact
Contact Form: Leave your message directly through the contact form on this page.
Support Email: support@phantomira.com
3. Office Hours & Response Time
Our office hours: 9:00 AM – 5:00 PM EST
We respond to most emails and form submissions within one business day.
If you haven’t received a response within this timeframe, please check your spam/junk mail folder—our replies may occasionally be filtered there.
4. Important Reminder
We understand your eagerness for a reply, but please avoid sending multiple identical emails or messages. This may cause delays in processing your inquiry as our team sorts through duplicate submissions. We appreciate your patience and will get back to you as soon as possible!
5. Contact Information
Address: Room 3105, Jinpingguo International Business, No. 19 Bailong Road, Donghua Subdistrict Office, Panlong District, Kunming City, Yunnan Province
Phone: +86 138 8851 8068